Anti-Fraud Policy
1. Introduction
At Novatrix SRL ("Novatrix"), we hold the integrity of our gaming platform in the highest regard. Our commitment to fair play and transparency is unwavering, and we actively strive to prevent and address any fraudulent activities that may undermine the trust of our players and the integrity of our services. This comprehensive Anti-Fraud Policy delineates our stance on various forms of fraudulent behavior and outlines the measures we undertake to detect, prevent, and respond to such activities.
2. Types of Fraudulent Activities
2.1. Collusion and Unfair Collaboration
Collusion occurs when players conspire with others to gain an unfair advantage over fellow players or the casino itself. This may involve sharing information, coordinating strategies, or engaging in other forms of illicit cooperation aimed at manipulating game outcomes.
2.2. Development of Unethical Strategies
Any attempt by players to devise and implement strategies aimed at exploiting vulnerabilities in our games or systems to secure unjust winnings is strictly prohibited. Such strategies may include exploiting loopholes, manipulating odds, or abusing bonuses and promotions.
2.3. Fraudulent Actions Against Casinos or Payment Providers
Engaging in deceptive practices, such as initiating chargeback transactions with credit cards or withholding legitimate payments, constitutes a breach of trust and fairness. Any attempt to defraud the casino or payment providers will be met with swift and decisive action.
2.4. Creation of Multiple Accounts
The creation of multiple accounts by a single player with the intent to circumvent restrictions, abuse promotions, or deceive the casino is considered fraudulent behavior. Each player is permitted only one account, and any deviation from this policy will result in account termination and forfeiture of winnings.
2.5. Low-Risk Roulette Play
Engaging in low-risk roulette play, where players consistently place equal bets on both black/red or even/odd, thereby covering a significant portion of the table, is deemed as an attempt to exploit the game's mechanics unfairly. This undermines the integrity of the game and is strictly prohibited.
2.6. Other Forms of Cheating
Any other actions undertaken by players with the intention of gaining an unfair advantage over others or manipulating our systems will not be tolerated. This includes but is not limited to the use of external tools or software, collusion with employees, or any form of tampering with game outcomes.
3. Actions Against Suspected Fraud
3.1. Account Termination
Novatrix reserves the unequivocal right to terminate the player account and withhold any pending payouts if fraudulent activity is suspected. Such decisions rest solely with Novatrix, and affected players will not necessarily be notified of the reasons behind such actions.
3.2. Reporting to Regulatory Bodies
In cases of confirmed fraudulent activities, Novatrix may deem it necessary to inform relevant regulatory bodies to uphold industry standards and protect against malicious behavior. We are committed to maintaining transparency and cooperation with regulatory authorities to combat fraud effectively.
3.3. Handling of Chargebacks
In instances where a chargeback is initiated, Novatrix retains the right to take appropriate measures, including charging the player for damages, claiming further losses, or closing the player's account and voiding any associated winnings. Chargebacks not only incur financial losses for the casino but also disrupt the integrity of the payment process.
4. Zero Tolerance to Advantage Play
Novatrix maintains a zero-tolerance stance towards advantage play, encompassing actions such as the use of stolen cards, engaging in chargebacks, creating multiple accounts for promotional exploitation, providing falsified registration details or documents, and any other activities detrimental to the casino's integrity. We actively monitor for and take decisive action against any form of advantage play to preserve the fairness and integrity of our gaming environment.
5. Account Closure and Refunds
In circumstances warranting, Novatrix reserves the prerogative to close player accounts and refund any remaining balance, subject to applicable withdrawal charges, at its sole discretion and without prior notice. This measure is implemented to safeguard the interests of legitimate players and protect the integrity of our services from fraudulent activities.
6. Verification Procedures
To ensure compliance with regulatory standards and prevent fraudulent activities, Novatrix may require players to submit verification documents in Latin or Cyrillic alphabets. Failure to provide such documentation may necessitate video verification procedures, wherein players are required to provide visual confirmation of their identity and documentation.
7. System Manipulation and Criminal Charges
Novatrix diligently monitors for any signs of system manipulation or fraudulent behavior. Any evidence thereof may result in the retention of payments and may even lead to criminal charges being pursued against the perpetrators. We are committed to upholding the highest standards of fairness and integrity in all our operations and will not hesitate to take legal action against those who seek to compromise the integrity of our services.
8. Error Reporting and Non-Exploitation
Players are obligated to promptly report any software errors or anomalies encountered during gameplay and refrain from exploiting such occurrences for personal gain. Failure to fulfill this obligation may render players liable for associated costs and repercussions. We rely on the cooperation of our players to maintain the integrity of our gaming environment and ensure fair play for all participants.
9. Deposit Wagering Requirement
Players are required to adhere to a wagering requirement of three times the deposited amount before becoming eligible to withdraw associated funds. This measure is implemented to prevent abuse of deposit bonuses and promotions and to ensure that players engage in genuine gameplay. Failure to meet this stipulation may incur withdrawal fees at Novatrix's discretion.
10. Withdrawal Procedure and KYC Compliance
Novatrix endeavors to facilitate smooth withdrawal procedures for players. However, failure to complete the Know Your Customer (KYC) verification process within the specified timeframe may result in the confiscation of winnings and the temporary locking of player accounts. KYC compliance is essential to maintain the security and integrity of our gaming platform and to prevent fraudulent activities such as identity theft and money laundering.
11. Not a Financial Institution
It is important to note that Novatrix operates solely as a gaming platform and is not authorized to offer financial services or act as a financial institution. Consequently, accounts with Novatrix do not accrue interest, nor are fiat-crypto exchange services provided. We prioritize the security and fairness of our gaming services and do not engage in financial transactions beyond the scope of our gaming operations.
12. Language
This Anti-Fraud Policy is presented in English. While translations may be available for convenience, in cases of discrepancy, the English version shall prevail. We are committed to maintaining transparency and clarity in our communications with players and stakeholders and strive to ensure that all policies and procedures are accessible and understandable to all parties.
13. Contact Us
For any inquiries or concerns regarding this Anti-Fraud Policy, please contact Novatrix at [email protected]. We are dedicated to upholding the highest standards of fairness and integrity in all our operations and welcome feedback and collaboration from our players and stakeholders in achievingthis goal.
